This data privacy guarantee statement applies only and exclusively to the Gracedition service. It is important for us that all users and visitors are ensured about the confidentiality of your data. When we ask for your name, address, telephone, among others, we aim to maintain a closer relationship with you. With your registration, we treat you as one of us, we get closer to you and we can answer to your needs and requests more effectively. Gracedition warrants that this information will not be used on any promotional list by e-mail or telephone, nor will it be disclosed to any other organization or company. We are committed to protecting your personal data and make your online experience safer and our relationship stronger.
Shipping & Orders:
Where can I receive my order?
You can receive your order at your address or at any pick up point.
How long does it take to get my order?
Shipments within Portugal and Spain: 2-3 Business Days.*
Shipments within Europe: 5 Business Days.*
Shipments outside Europe: 10-15 Business Days.*
*Due to the constraints caused by COVID-19, the delivery times might be longer.
How much do I have to pay for shipping?
Shipments within Portugal: Up to 5,20€
Shipments within Spain: 13,68€
Shipments to Europe (Except Spain): Is confirmed after the country definition. Any doubts – E: [email protected] T: (+351) 912 480 607.
Costumer Service Department: Monday to Friday – 10:00am to 18:00pm
Where can I buy Gracedition clothes?
You can buy our clothes only on our website.
How can I be sure that I have made correctly my purchase?
Once your order is done, you will receive a confirmation email. If you do not receive it, please contact our customer service by our phone number (+351) 912 480 607.
What can I do in my personal account?
In your personal account you can consult your current and previous orders, change your details for future orders and change your password.
What can I do in my orders?
In your account you will find information on your recent orders. Here you can check the status of your current order at any time.
What Payment Methods do you have?
We have “Multibanco”, PayPal and MB Way.
How many time do I have to pay my order through “Multibanco”?
You have a term of 3 days from the moment you confirm your request.
The out of stock products are going to be available again?
Our collections are always limited editions, so when a product is out of stock we do not replace it.
Where is the Size Guide?
Our Size Guide is at every product page for you to understand what is the size that fits you best.
Return and Exchange Processes:
How many days do I have to return my order?
Returns at Gracedition are always free, you have a maximum of 15 days from shipment date. The garments must be in perfect conditions (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt).
Address: Rua Doutor Eduardo Santos Silva 261 Fração AM, 4200-283, Paranhos, Porto.
If I have a piece without the label can I return it?
No, you cannot. From the moment the label is removed the return process cannot be performed.
How many days do I have to exchange my order?
We do not accept products exchanges.
Gracedition reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions.
What can I do if my product has a defective or faulty product?
If, under rare circumstances, you have received a defective or faulty item, the only option is to return back the product and we ensure a new one.